Are you a firm, a network of contractors, or a freelancer?
We're a small senior consulting practice. Every engagement is led by the engineer who will do the work, not a salesperson handing off to a junior. We bring in trusted specialists for specific scopes (e.g. heavy Terraform, certain vendor platforms) but never offshore handoffs.
Do you work on retainer or project basis?
Both. Most engagements start as a scoped Statement of Work with a clear endpoint. Clients who want continuing access often add a small monthly retainer afterward for reviews, escalations, and the occasional after-hours assist.
What's your pricing model?
Fixed-fee where the scope is well-defined, time-and-materials where discovery is part of the work. We share rates in the first scoping call -- no per-seat opacity.
Will you sign an NDA?
Yes. Mutual NDAs are routine for us. We're also happy to sign client-paper MSAs once a relationship moves past the first SoW.
Do you provide 24x7 on-call?
Not as a primary service. We build runbooks and on-call playbooks for your team to operate. Retainer clients have an after-hours escalation path for incidents tied to systems we built.
Can you work inside our tooling (Jira, GitLab, Slack)?
Yes -- we prefer to. Work happens in your repos, against your tickets, with your CI. We're tool-agnostic but Jira, Linear, GitHub, GitLab, Bitbucket, Azure DevOps, and Slack/Teams are all routine for us.
How do you handle CIP-protected or otherwise classified environments?
We have current experience operating in NERC CIP-005 environments and follow client-defined identity, change, and evidence controls. We sign NDAs and execute background screens on request before any access is granted.
Where are you located? Will you travel?
Headquartered in Orlando, FL. Most work is remote; on-site travel is built into the SoW where it's needed (substations, cutover windows, executive workshops).
What size organizations do you typically work with?
From mid-market SaaS (~50 engineers) to Fortune 500 utilities. The common thread is technical depth on the client side -- we're at our best with teams that want a peer, not a vendor.
How fast can you start?
A discovery call typically happens within a week. A signed SoW usually two to four weeks after that, depending on your procurement cycle. Urgent work is occasionally possible -- ask.
