Most engagements follow the same five stages. Some are short; some span quarters. Every one is led by a senior engineer end-to-end -- no offshore handoffs.
30-45 minutes, no SoW required. We learn what you're actually trying to do, what's tried, and what's blocking. If we're not a fit, we'll say so and recommend someone who is.
Written Statement of Work: deliverables, milestones, dependencies on your team, exit criteria, and price. Fixed-fee or T&M depending on what makes sense. Reviewed live, not mailed.
Work happens in your repos, on your tickets, against your environments. Weekly status. Slack/email access to the engineer doing the work. No status decks, no theater.
Runbooks, ADRs, and walk-through sessions with the team that will own it. Built into the SoW from day one -- we're done when your team can operate it without us.
For organizations that want ongoing access without a new SoW per change: a small monthly retainer covers escalations, reviews, and the occasional after-hours assist.